Refund Policy
Digital goods are final sale once delivered and working — but you are never stuck with something broken.
Covered: replacement or refund
The item was never delivered.
The details we sent don't work on arrival.
The product is materially different from its description.
A Minecraft username was claimed by someone else before delivery.
Not covered
Change of mind after a working item has been delivered.
You lost access after changing or sharing the credentials yourself.
A third-party platform banned or reset the account for your own activity.
Claims made more than 24 hours after delivery.
How to claim
Open a support ticket with your order number and a short description of the problem. Screenshots help.
We reply to most tickets the same day. Approved replacements are delivered straight to your order history; approved refunds go back to your original payment method within 5-10 business days.
Chargebacks
Please talk to us before filing a chargeback — it freezes your account while the dispute runs, and we can usually fix the problem faster than your bank can.
Questions about this page? Contact support.